Feel safe
at all times
The Flemings feel safe promise
Standardized safety concept for further improved hygiene standards.
A comprehensive safety concept is very important to us at Flemings: for a safe stay of our guests and at the same time for the safety of our employees.
Dear guests,
As a leading company in the hospitality industry, the Flemings Hotel Group represents international quality and high standards. The safety of our guests as well as our employees is our top priority.
In order to guarantee a safe stay in our hotels, we have implemented an extensive security concept. This will further improve our always high and comprehensive cleanliness standards. Furthermore, we haven introduced guidelines according to the hotel and restaurant industry. This way we are able to meet and even exceed the health and safety reqiurements.
With improved technologies and new measures we additionally support our hygiene standards. I am happy to give you an insight into our multi-level hygiene concept, which describes the high safety measures for our guests and employees. It is important to us to give you a good and safe feeling from the moment of your booking until you return home.
Therefore, we provide flexibility and security and reduce personal contact - whenever you wish. This applies to our regular guests as well as to everyone who uses our co-working services. The most important measures are summarized here - all details can be found below:
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Various rates, including Flex, for risk-free booking: visit our booking engine
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Digital or alternatively contact-minimized Check-in and Check-out; in some hotels digital room key for your smartphone
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Strict cleaning plans for all areas and regular surface disinfection
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Exclusively trained employees and certified suppliers for the highest safety and hygiene rules as well as a secured receipt of goods
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Cashless payment
We are very much looking forward to welcoming you soon and are always available to answer any questions you may have.
Whenever you travel - our Flemings Hotels await you with open doors and hearts.
Best regards,
Rob Hornman, CEO
DETAILS OF THE SAFETY CONCEPT
Be safe during your stay in one of our hotels
During your entire stay in one of our hotels we reduce the personal contact as much as possible. Therefore you will check in and check out digitally in most of our hotels and receive a digital room key for your smartphone. Alternatively, we proivde contact-minimized check-in and check-out according to the strictest hygiene and security standards. You can reach the reception staff around the clock by phone as well as via our digital guest folder. Our trained staff is also available to assist you personally upon request. Furthermore all our hotels are completely cashless.
With our cleaning plans for all public areas as well as the kitchen and the restaurants, we are further increasing our already comprehensive cleanliness standards. This also includes regular surface disinfection. The hygienic cleaning of the guest rooms is carried out according to a strict concept with certified cleaning products. The public toilets are equipped with disinfectant dispensers and instructions on how to wash your hands properly. We clean and check them regularly.
At the reception and in the lobby there are disinfection stations for everyone. Only a limited number of people are allowed to use the lifts at the same time, disinfection and inspections are carried out regularly. We work together with certified suppliers for laundry, food and cleaning and also pay attention to the strictest safety precautions when handling the goods.
Our qualified employees are trained through special staff training courses, especially in the fields of food & beverage, cleaning and hand hygiene.