The Flemings feel safe promise:
Standardized safety concept for further improved hygiene standards in times of COVID-19
as a leading company in the hospitality industry, the Flemings Hotel Group represents international quality and high standards. During the current situation, the safety of our guests as well as our employees is our top priority.
In order to guarantee a safe stay in our hotels, we are now implementing a significantly strengthened security concept. This will further improve our always high and comprehensive cleanliness standards. Furthermore, we are introducing new guidelines according to the hotel and restaurant industry. This way we are able to meet and even exceed the health and safety reqiurements during the current pandemic.
With improved technologies and new measures we are responding to the spread of COVID-19. I am happy to give you an insight into our multi-level hygiene concept, which describes the increased safety measures for our guests and employees. It is important to us to give you a good and safe feeling from the moment of your booking until you return home.
Therefore we provide flexibility and security and reduce personal contact - whenever you wish. This applies to our regular guests as well as to everyone who uses our home office services. The most important measures are summarized here - all details can be found below:
- Flexible rates for risk-free booking: free cancellation until 18.00 on the day of arrival and booking without credit card.
- Digital or alternatively contact-minimized Check-in and Check-out; in some hotels digital room key for your smartphone
- Documentation: QR code for Luca and Corona warning app
- Strict cleaning plans for all areas and regular surface disinfection
- Exclusively trained employees and certified suppliers for the highest safety and hygiene rules as well as a secured receipt of goods
- Protection in public hotel areas with disinfection stations, spacers, Plexiglas walls and face masks for all employees
- Cashless payment
- Sale of Corona rapid tests, protective masks and hand sanitizer for guests.
- Food in your room or as take-away
- Infrared thermometer and contact with doctors for the possibility of COVID-19 tests
Despite the current challenges, we are very much looking forward to welcoming you soon and are always available to answer any questions you may have.
Whenever you travel - our Flemings Hotels await you with open doors and hearts.
Filip Blodinger, CEO of Flemings Hotel Group
Details of the safety concept
Be save during your stay in one of our hotels
During your entire stay in one of our hotels we reduce the personal contact as much as possible. Therefore you will check in and check out digitally in most of our hotels and receive a digital room key for your smartphone. Alternatively, we ensure contact-minimized check-in and check-out according to the strictest hygiene and security standards. Contactless infrared thermometers are also available at reception for our guests and staff. The reception staff can be called 24/7 by phone or by using our digital guest folder. Alternatively, our trained staff is of course also available to you in person. Furthermore in all of our hotels cashless payment is possible.
With new cleaning plans for all public areas as well as the kitchen and the restaurants, we are further increasing our already comprehensive cleanliness standards. This also includes regular surface disinfection. The hygienic cleaning of the guest rooms is carried out according to a strict concept with certified cleaning products followed by a sealing of the room. The public toilets are equipped with disinfectant dispensers and instructions on how to wash your hands properly. These will be cleaned and checked even more frequently. In the breakfast area and at the reception desk we use plexiglass walls for safety. We make the required distance visible with stickers on the floor at the reception, by the lifts and in the breakfast room. At the reception and in the lobby there are disinfection stations for everyone. Only a limited number of people are allowed to use the lifts at the same time, disinfection and inspections are carried out regularly. We work together with certified suppliers for laundry, food and cleaning and also pay attention to the strictest safety precautions when handling the goods.
Until further notice, our fitness rooms, the wellness area and the business centre will remain closed, as well as the restaurant. We offer our guests a range of meals in the banquet hall, where we have sufficient space between the tables. Those who would rather avoid public areas can order food to their rooms or as take-away. The food can be picked up at the restaurant without any physical contact. Due to the hygiene standards we currently offer no minibar in the guest rooms. Alternatively, beverages can be purchased at the reception at any time.
Our qualified employees have been trained through special staff training courses, especially in the fields of food & beverage, cleaning, hand hygiene and wearing face masks. If required, guests can purchase respiratory masks, hand sanitizers according to WHO standards and special door openers in all our hotels. Furthermore, we are in close contact with doctors for the possibility of getting tested for COVID-19.
Before and after the stay in one of our hotels
To give you a good feeling even before you start your journey, we only offer flexible rates from now on and thus provide variable options for rebooking or cancellation. The more inexpensive "Flex & Save Rate" ensures full flexibility regarding a possible rebooking. It includes the option for all guests to change their booking at any time for a handling fee of only 19 euros (plus possible tariff difference). With this rate you will always get the best value for money for your reservation and full flexibility at the same time. If your travel period is already fixed, you can also choose the "Fast & Flex Rate". This guarantees a free cancellation until 6 pm on the day of arrival. You only need three clicks to make a reservation, you don't need a credit card and you can pay at the hotel site.
Of course your safety is still important to us, even after a stay in one of our hotels. Therefore we also pay close attention to handling lost items in accordance with the strictest standards of cleanliness.
We would be pleased to receive your feedback after your stay. If you would like to send us your comments via e-mail, please contact firstname.lastname@example.org. Please let us know if you have any suggestions for improvement or which measures of our new security concept you consider particularly effective. In this way, we will continue to improve the safety in our hotels and make your stay with us as pleasant as possible for you and all other guests.