COVID-19 Communication: March 19, 2020
The well-being and safety of our guests is our highest priority at all Fleming's Hotels at all times.
The spread of the Corona Virus COVID-19 is a difficult time for all of us and has consequences for our personal travel behaviour. The situation regarding travel restrictions or overnight stay restrictions changes dynamically and has to be re-evaluated by us every day.
We monitor the situation carefully and are always available for questions and concerns.
We have updated our reservation guidelines to offer our guests the most flexibility possible in order to give top priority to safety.
- We offer flexibility
We understand that the rapidly changing information on travel restrictions create uncertainty and we see the need for increased flexibility in travel planning. Your well-being in our hotels is important to us and we can assure you that we will do everything possible to make sure that our guests have a pleasant stay.
The situation has changed once again due to the official bans on hotel overnight stays for touristic purposes. These are currently in force from March 18, 2020 to April 19, 2020. We are no longer allowed to offer you overnight stays for tourist purposes during this period.
Since your satisfaction is very important to us, we would like to find a joint solution together with you. If you have any questions, please do not hesitate to contact the reservation departments of the respective hotels.
For stays booked through online travel agencies or other external travel agencies, please contact your booking provider directly.
As we would still like to welcome you as a guest at Fleming's, we offer the possibility of a free rebooking until August 31, 2020 for stays already booked for the period until April 30, 2020.
Please contact the reservation department of the respective hotel. Rebooking is possible upon request and is subject to availability. For stays booked through online travel agencies or other external travel agencies, please contact your booking provider directly.
In addition, you can make new bookings without any risk with Fleming's Direct Booking Advantage, which applies to all new bookings. Our Direct Booking Advantage allows you to rebook or cancel at no charge until 6 pm on the day of arrival. Click here to make a booking.
- You can rely on us
The safety and health of our guests and employees is a top priority for Fleming's Hotels in all of our properties, especially at this time. We closely follow official reports and recommendations and are in constant contact with national and regional health organisations to ensure that we follow the latest medical guidelines and regulations.
To ensure that you feel safe and comfortable when visiting Fleming's Hotels, we put even greater value on the highest standards of hygiene.
Comprehensive COVID-19 guidelines are followed in all Fleming's Hotels. These include steps to prevent the transmission of the virus (even more frequent disinfection of all contact surfaces than normally).
Due to the current situation, we are following the recommendations of the authorities and are also closing down our restaurant after the daily breakfast in all our Fleming's Hotels.
Despite the current challenges, we would be pleased to still welcome you as planned and will be happy to answer your questions at any time.
your Fleming’s Team
- We offer flexibility
Are you currently moving to Frankfurt am Main or Munich to help fight the corona virus? Send us a message if you need accommodation quickly. As of now, we are providing free hotel rooms to doctors, nurses, police officers as well as volunteers within the health care field, fire department or technical aid organization.
WELCOME TO THE WORLD OF FLEMING'S
Fleming’s - charming distinction
In our hotels, you will find a successful symbiosis between international standards and local charm. Those who are looking for a state-of-the-art hotel experience and for whom local character and the culture of the respective city is important will find that they are in the right place with Fleming's. The Fleming's brand will win you over with its top locations, excellent service, luxurious rooms, and sophisticated catering facilities.