We want you to feel right at home at our hotels. This is why we have decided to provide you with the assurance that you can always make the most of the best price for our Fleming's hotels on a daily basis. You can therefore only find the best-price guarantee for our Fleming's hotels on our website at www.flemings-hotels.com - that's our promise to you! We guarantee that if you find a better price for your booked room with the same terms and conditions on another website (not in an e-mail offer) within 24 hours after placing your valid booking, you can send our Fleming's Hotel headquarters an e-mail containing the following details in order to make use of our best-price guarantee: We will thank you for your efforts by granting you a free upgrade to the next room category for the duration of your stay (according to availability). You can therefore enjoy your time at our Fleming's hotels to the full and rest assured that you are always getting the best room price available.. In order to make the most of this offer, you need to meet the following conditions: If any of this information is missing, your application is unfortunately incomplete and cannot be processed.
Personal details: first name, surname, telephone number, e-mail address
Details of your Fleming's hotel booking: hotel name, booking number, arrival and departure dates, number of guests, room category, price of your booked room, screenshot of your Fleming's hotel reservation
Details of your cheaper hotel booking: website of the cheaper offer (URL), screenshot showing the date (copy) of the cheaper offer, departure and arrival dates, room price
We will then contact you within 24 hours (Monday to Friday between 8m and 6pm).
Terms and conditions: This best-price guarantee only applies to online offers. Special reduced prices from corporate contracts, bonus and reward programmes, vouchers, competitions, group, congress and conference offers, online auctions and bookings in which you were not aware of the name of the hotel before placing your booking are excluded. Please note that we are unable to consider offers that are no longer available, offers available with deviating terms and conditions and incomplete e-mails. The best-price guarantee does not apply to reservations made within 48 hours before arrival. The following requirements also apply to the best-price guarantee: